GENERAL TERMS & CONDITIONS
When you make a booking, your contract (which shall include these terms and conditions) will be with the Spilman Hotel
By confirming a booking you are accepting our terms and conditions on behalf of all members of your party and accept responsibility to settle all outstanding balances.To make a reservation you must be 18 years old or over.
Under the Hotel Proprietors Act persons under the age of 18 must be accompanied by an adult.
Rates include VAT at the prevailing rate when your booking was made and may be subject to change without notice.
You will be asked to guarantee your booking with a valid debit/credit card at time of booking even if no payment is taken from your card at this time.
We reserve the right to pre-authorise your card for the full amount before arrival, any un-authorised cards we will ask you to supply alternative card details, we cannot confirm any bookings without a valid debit or credit card.
Deposits are non-transferrable and non refundable if outside of our cancellation policy.
Cancellations made up to 2pm the day prior to date of arrival will incur no fee. If the booking is cancelled after 2pm the day prior to arrival the first night will be charged.
In the event that the property of the hotel is deliberately or negligently damaged by you or any member of your party you will be fully liable for the repair or replacement of the property in question.
Personal alcohol or substances will not be tolerated on our premises.
The Spilman Hotel accept no liability in the event that the personal belongings of guests are lost or damaged within the hotel or it’s grounds.
We do not have an on-site restaurant.
Room booking of 4 or more rooms will be considered a group booking, we will require a 50% non refundable deposit, and each room must provide valid card details on check-in for security purposes incase of damages.
Prices are subject to availability and are inclusive of VAT at the current prevailing rate. Your price is guaranteed once you have made a booking.
For the avoidance of doubt, your price does not include any incidental charges which you may incur during your stay. Such charges will be payable by you on departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with the Spilman Hotel that you irrevocably authorise the hotel to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall.
During major sporting events, social events, conference and exhibitions certain rates may not be available. Certain dates may be subject to a minimum length of stay. All rates are subject to availability and may incur a supplement for single occupancy.
Children under the age of five can stay and eat breakfast free, when sharing a room with two paying adults on the same meal basis.
Children are welcomed throughout the hotel, but must be accompanied by an adult at all times.
Large family rooms are available upon request.
GUESTS WITH IMPAIRED MOBILITY
Guests with impaired mobility or other particular requirements should check us in advance that their requirements can be met. Please call the hotel direct for details.
Pets are not permitted in the hotel with the exception of guide dogs for the blind/hard of hearing and personal support dogs for guests with special medical conditions.
There are parking spaces available free of charge, on a first come first serve.
ARRIVAL AND DEPARTURE
Hotel rooms are available from 2pm on the day of arrival. Rooms must be vacated by 11am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager.
There is no refund for meals included in the booked rate, which are not taken by guests.
CANCELLATION & AMENDMENTS
All cancellations are made in accordance with the cancellation terms of the rate booked.
A cancellation number must be obtained to ensure that minimum charges are levied.
All details are correct at time of going to print, however may be subject to change from time to time.
The Spilman Hotel shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Spilman Hotel liability for the death or personal injury of any person caused by the negligence of the the Spilman Hotel or its employees, servants or agents or to attempt to exclude or limit the Spilman Hotel liability in any manner which would be unlawful.
These terms and conditions shall be subject to UK law.