The Spilman Hotel, Carmarthen

Welcoming you back!


We are delighted to be welcoming guests back from the 1st of August 2020. The well being of our guests and staff are of paramount importance and we have implemented some new procedures to ensure a safe visit to the hotel

 

We’re Good To Go
We are pleased to announce we have received the brand-new industry standard set out by National Tourist Organisations of Great Britain and Northern Ireland called 'We're Good to Go'. This accreditation demonstrates that we have followed government and industry COVID-19 guidelines and advice for re-opening, we have Risk Assessments in place and a process to maintain cleanliness and aid social distancing.

 

Here’s what we’re doing to keep you and our teams safe:

 

Checking-in and social distancing

Minimising contact and increasing protection at reception with Perspex screens, keeping social distancing measures in place and dispense hand sanitiser stations are available throughout the Hotel. Guests will be asked to USE CARD PAYMENTS ONLY- PDQ machines will be wiped down with a disinfectant wipe after each guest use.

 

Hygiene & Safety & Housekeeping

More frequent cleaning of high-touch areas, such as check-in area, door handles and handrails with disinfectant.
In the bedroom we will maintain our high standard of cleanliness as we always have, especially with the 5 Key Critical Touch Point Cleaning touchpoints including TV remotes, handles, switches and high contact furniture.    
BEDROOM ENTRY RESTRICTED. No access will be made to the bedroom during a guest stay. Housekeeping or Maintenance Staff  will only enter the bedroom on the guests request, to re service the bedroom if stay is longer than 3 days or fix a reported maintenance issue. If a member of staff is requested to enter a bedroom whilst the room is occupied the team member will be wearing PPE and the guest will be asked to leave the room so social distancing can be maintained.

 

Protective equipment for our team

To protect our team members we’ve provided them with PPE equipment including gloves, Face Shield and hand sanitiser. All Staff members have completed certification of Covid-19 Awareness Training, and been trained to implement Covid-19 safety measures and protocols.